Frequently Asked Questions
Privacy & Security
We care about the privacy of our customers. Please read our entire Privacy and Security Policy
Is my debit card information kept secure?
We have special technology called Secure Socket Layer (SSL) to prevent unauthorized people from intercepting your debit card information. Please read about debit card security to learn other ways to make your shopping experience more secure.
I don’t wish to give my debit card information online. Are there other ways to order?
At Vitaclix, you can shop any way you want. If you don’t wish to shop online, you may order by phone, fax or email.
How can I find out the status of my order?
We send multiple emails and SMS’ with status updates. Check your inbox for the latest! If we’re delivering to you, there’ll be an easy link to take you right to the details.
When will my order be delivered
Orders within Uganda will be effected within 48 hours from the time of placing the order.
Orders to other parts of East Africa and orders containing out-of-stock items will be processed as quickly as possible, but may not be effected within 48 hours.
Which product is right for me?
Not sure which product is best for your health concern? Please check with our help team for guidance.
Where are your items manufactured?
The vast majority of our products are manufactured by USA Brands. All supplements sold on Vitaclix are manufactured under Good Manufacturing Practice requirements (21CFR Part 111, cGMP in Manufacturing, Packaging, Labeling or Holding Operations for Dietary Supplements) and are regularly audited to ensure that they are meeting our high quality standards.
Do I need to set up an account to shop on the website?
If you want to purchase products online you must set up an account. However, you don’t need to set it up until you are ready to check out. Until then, you may browse, learn, and comparison-shop as long as you like.
I have changed my name, address and email address. How do I change my account information?
Click on Account or On the Avatar Icon at the very top of the home page. Log in using your current email address and password. You’ll then be able to change your account information, including billing and/or delivery address, email address and password.
How do I “Sign out” of my account?
If you are using a public computer, you will want to log off, or “Sign out” of your account, before you leave the computer. You’ll be able to tell if you are signed in by the options you see in the upper-right navigation bar.
What should I do if my items arrive damaged or defective?
We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during delivery. We understand your frustration and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please e-mail us at firstname.lastname@example.org or call us at +256393249687. Give us your name, order number and the item number that was damaged and we will arrange for the damaged item to be replaced immediately.
What should I do if I received the wrong item?
If you received the wrong product, flavor, size or color, simply e-mail us at email@example.com or call us at +256393249687. Give us your name, order number and the item that was not correct and what item you should have received. We will check into this immediately, arrange for the missing product to be returned to us, and send out the correct product right away! You will receive the correct one before you know it.
Where are you delivering my order from?
We are currently operating distribution centers in Luzira-Kampala and Kyengera-Wakiso. The location from which your order will be fulfilled and delivered depends on a number of factors including geographic proximity to your location as well as stock position for the product(s) that you ordered. Rest assured that no matter which location your order will be delivered from, we will provide the same level of care and urgency to ensure that your package arrives on time and in one piece.