Terms & Conditions
The terms used in the Regulations shall have the following meaning:
1. Customer – a natural person, a legal person or an organisational unit not being a legal person, to whom special provisions grant legal capacity, who places an Order within the Store;
2. Consumer – means a natural person who performs with an entrepreneur a legal act that is not directly related to his/her business or professional activity.
3. Regulations – these Regulations defining the general terms and conditions of sales and the rules of providing services by electronic means within the store;
4. Online Store (Store) – a website available at https://vitaclix.com, through which the Customer may, in particular, place Orders;
5. Goods – products presented in the Online Store;
6. Sales Contract – a contract for the sale of Goods, concluded between Vitaclix Health Stores and the Customer, concluded with the use of the Store’s website;
7. Order – a declaration of the Customer’s will, aiming directly at concluding the Sales Agreement, specifying in particular the type and quantity of Goods.
II. General provisions
1. These Regulations define the rules of using the online store available at https://vitaclix.com
2. The Vitaclix Online Store, operating at https://vitaclix.com, is run by Vitaclix Health Stores. P.O. Box 101027, Kampala, Uganda. Business Registry No: 80020003041564, entered in the Uganda Registration Services Bureau.
3. These Regulations specify in particular:
– the rules of registering and using the account within the Online Store;
– the conditions and rules for placing Orders electronically within the Online Store;
– the rules of concluding Sales Contracts with the use of services provided within the Online Store.
5. In order to use the Online Store, the Customer should obtain access to a computer station or a terminal device with Internet access on its own.
6. In accordance with the applicable law, Vitaclix Health Stores reserves the right to limit the provision of services via the Online Store to persons over 18 years of age. In such a case, potential Customers shall be notified of the above.
7. Customers can access these Regulations at any time through a link on the homepage of the website https://vitaclix.com and download and print it out.
III. Rules of using the Online Store
1. Registration with the Online Store is mandatory. The Customer may place an order after registering with the Store and after reading these Regulations and accepting them.
Registration is done by completing and accepting the registration form, available on one of the websites of the Store.
The condition of registration is to give consent to the content of the Regulations and to provide personal data marked as mandatory.
Vitaclix Health Stores may deprive the Customer of the right to use the Online Store, and may also restrict its access to part or all of the resources of the Online Store, with immediate effect, in the event of a breach by the Customer of the Regulations, and in particular, when the Customer:
– provides data during registration in the Online Store which is false, inaccurate or outdated, misleading or infringing the rights of third parties,
– infringes the personal rights of third parties via the Online Store, in particular the personal rights of other customers of the Online Store,
– behaves in any other way which is considered by Vitaclix Health Stores to be contrary to the applicable law or general rules for using the Internet or detrimental to the repute of Vitaclix Health Stores
A person who has been deprived of the right to use the Online Store may not re-register without the prior consent of Vitaclix Health Stores
2. In order to ensure the security of the transmission of messages and data in connection with the services provided within the Website, the Online Store shall take technical and organisational measures appropriate to the level of threat to the security of the services provided, in particular measures to prevent the collection and modification by unauthorised persons of personal data transmitted over the Internet.
3. The Customer shall, in particular:
– use of the Online Store in a manner consistent with the provisions of the law in force in the territory of the Republic of Uganda, the provisions of the Regulations, as well as with the general principles of using the Internet,
– not provide or transmit content that is prohibited by law, e.g. content that promotes violence, defames or infringes on the personal rights and other rights of third parties,
– use the Online Store in a manner that does not interfere with its functioning, in particular through the use of specific software or devices,
– refrain from taking any action, such as sending or placing unsolicited commercial information (spam) within the Online Store,
– use the Online Store in a manner that is not burdensome for other customers and for Vitaclix Health Stores,
– use any content posted within the Online Store only for his/her own personal use.
IV. Procedure for the conclusion of a Sales Contract
1. In order to conclude a Sales Contract via the Online Store, the Customer should visit the website https://vitaclix.com and select the Goods by taking subsequent technical actions on the basis of the messages displayed to the Customer and information available on the website.
2. The selection of the Goods ordered by the Customer is made by adding them to the basket.
3. During the process of placing the Order – until the moment of pressing the button confirming that the Order has been placed – the Customer can modify the entered data and the selected Goods. In order to do so, the Customer should follow the messages displayed to him/her as well as the information available on the website.
4. After the Customer using the Online Store has provided all the necessary information, a summary of the Order placed will be displayed. The summary of the Order placed shall contain, among other things, a description of the selected goods or services, the total price and all other costs.
5. In order to send the Order, it is necessary to accept the contents of the Regulations, provide personal data marked as mandatory and press the button confirming that the Order has been placed.
6. Sending the Order by the Customer constitutes a declaration of will to conclude a Sales Contract with Vitaclix Health Stores, in accordance with the contents of the Regulations.
The contract shall be deemed concluded when the Customer’s Order is received by the Online Store’s IT system, provided that the Order complies with the Regulations.
After the conclusion of the contract, the Customer receives an e-mail with confirmation of all important elements of the Order.
7. The Sales Contract is concluded in English, the contents of which are in accordance with the Regulations.
8. Customers can access these Regulations at any time through a link on the homepage of the website https://vitaclix.com and download and print it out.
Recording, securing, making available and confirming the essential provisions of the Sales Contract for the Goods to the Customer shall be effected by sending the Customer to the e-mail address provided and by attaching to the parcel containing the Goods a printout of the confirmation and specification of the Order and the VAT invoice.
1. Delivery of Goods shall be limited to East Africa and shall be made to the address specified by the Customer during the placement of the Order.
2. Delivery of the ordered Goods shall be carried out through:
– a courier company
– a delivery agent
It is not possible to order goods in person in our Store.
Delivery costs shall be indicated at the time of placing the Order.
3. The delivery period shall be maximum 4 business days and shall begin from the day of sending the Order by the Customer.
4. Damage to the Goods during delivery.
In the case of distance purchase by the Consumer, our Store always bears the risk of accidental damage or loss of the Goods during transport. If the Goods are delivered with obvious damage, which occurred during transport, you are kindly asked to report such defect to the courier as soon as possible and contact us. A delay in submitting such a complaint or making contact shall not have any consequences for your statutory claims and their satisfaction, in particular for your rights under the statutory warranty for defects. Faster notification of noticed damage during transport helps us to assert our own claims against the carrier or transport insurer.
In the case of a Customer who is not also a Consumer: the risk of accidental damage or loss of the Goods shall pass from the Online Store to the buyer at the moment of entrusting the Goods to the carrier carrying given types of goods or to the person or courier company designated by the buyer.
VI. Prices and methods of payment
1. Prices of the Goods are given in UGX and include all components, including VAT, customs duties and all other components.
2. The Customer has the option to pay the price:
– by VISA/Mastercard
– by cash on delivery
– Mobile money
The credit card shall be charged prior to shipment of the Goods.
VII. Right of withdrawal from the contract
Model instructions for the withdrawal from the contract
Right of withdrawal from the contract
You have the right to withdraw from this contract within a period of 7 days without giving any reason. The withdrawal period shall expire 7 days after the day on which you acquire the goods or on which a third party other than the carrier and indicated by you comes into the possession of the goods.
In order to exercise your right of withdrawal you must inform us (Vitaclix Health Stores. P.O. Box 101027, Kampala, Uganda. Tel +256 (0)393249687, of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post, or e-mail). You can use the model withdrawal form, but this is not obligatory. You may also fill in and send a withdrawal form or any other unequivocal statement by e-mail on our website at https://vitaclix.com. If you make use of this option, we will send you an acknowledgement of receipt of the information on withdrawal on a durable medium (e.g. e-mail) without delay.
In order to comply with the withdrawal period, it is sufficient that you send us information on the exercise of your right of withdrawal from the contract before the withdrawal period expires.
Effects of withdrawal
If you withdraw from this contract, we will reimburse you for all payments received from you, including the costs of delivering the goods (with the exception of the additional costs arising from the method of delivery chosen by you other than the cheapest usual method of delivery offered by us), immediately and in any event no later than 14 days after we are informed of your decision to exercise your right of withdrawal from this contract. We will process your refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund.
We will take back the goods. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the use of the goods other than what was necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal of the consumer is excluded in the case of:
- Contracts where the object of performance is goods which are liable to deteriorate rapidly or which have a short expiry date.
- Contracts where the object of performance is goods delivered in sealed packaging which, when opened, cannot be returned for health or hygiene reasons if opened after delivery.
MODEL WITHDRAWAL FORM
(this form must be completed and returned only if you wish to withdraw from the contract)
– Addressee Vitaclix Health Stores. P.O. Box 101027, Kampala, Uganda. Email email@example.com. Tel +256 (0)393249687.
– I/We(*) hereby give notice of my/our withdrawal from the contract of sale of the following goods(*) the contract of supply of the following goods(*) the contract for specific work consisting in the performance of the following goods(*)/the provision of the following service(*)
– Date of conclusion of the contract(*)/collection(*)
– Full name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if the form is sent on paper)
(*) Delete as appropriate.
VIII. Complaints about the Goods
Applies to a Customer who is a Consumer:
We are obliged to deliver the Goods free from defects. The statutory liability for defects in the goods sold (statutory warranty for defects) shall apply.
Complaints can be made:
– in writing to the following address: Vitaclix Health Stores. P.O. Box 101027, Kampala, Uganda. Tel +256 (0)393249687
– by e-mail to: firstname.lastname@example.org
– or by using the contact form available on the Store’s website.
In the event of exercising statutory warranty rights, if we deem it necessary to consider the complaint, you are obliged to deliver the defective goods at our expense to the postal address indicated above. If, due to the type of the goods or the way in which they are installed, the delivery of the goods is excessively difficult, you must make them available to us at the place where they are located. We undertake to respond to the complaint immediately, not later than within 14 days from the date of its submission.
We shall be liable under the statutory warranty if a physical defect is found within two years from the date of delivery of the goods to you. If the object of sale is a movable object, the liability under the statutory warranty shall be one year from the date of its delivery.
In the submitted complaint it is recommended to (1) provide information concerning the subject of the complaint, in particular the type and date of occurrence of the defect; (2) specify the request concerning the manner of removing the defect (replacement of the goods with new ones, repair of the goods, price reduction, withdrawal from the contract – if the defect is material); and (3) provide contact details of the complainant – this will facilitate and speed up the processing of the complaint by the Store. The recommendations referred to in the preceding sentence are in the form of non-binding instructions only and in no way affect the effectiveness of complaints made without the provision of the recommended information.
Applies to a Customer who is not also a Consumer:
In the case of a Sales Contract concluded with a Customer who is not also a Consumer, the Online Store’s liability under the statutory warranty for defects in the Goods shall be excluded. This exclusion shall be ineffective in the event of fraudulent concealment of a defect by us.
IX. Additional guarantees involved in the sale of Goods in the Store
Vitaclix Health Stores is an importer and supplier of the Goods available in the Store.
X. Complaints concerning the provision of services by electronic means
1. Vitaclix Health Stores takes steps to ensure the fully proper functioning of the Online Store, to the extent resulting from current technical knowledge, and undertakes to remove within a reasonable period of time any irregularities reported by the Customers.
2. The Customer may notify us of any irregularities or interruptions in the operation of the website of the Online Store. Any irregularities related to the functioning of the Store should be reported by e-mail to: email@example.com
3. In the complaint concerning irregularities related to the functioning of the website of the Online Store, please indicate the type and date of occurrence of the irregularities.
4. We undertake to respond to the complaint immediately, not later than within 14 days from the date of its submission.